To help inform you of our processes, please refer to this list of general frequently asked questions. We hope answering these common FAQs will help you navigate our procedures and the “why” behind what we do. We look forward to serving you.
Who is the point of contact at TVC Pro-Driver?
Upon enrollment at TVC Pro-Driver, members are provided with both a billing and legal contact. The billing contact will be responsible for handling the member’s monthly invoices, adding drivers to your account and removing drivers who are no longer employed with your company.
The legal contact will be responsible for handling your legal needs, such as opening a case, guiding you through completing your paperwork and submitting it on your behalf. They will also be responsible for drafting legal fees, including handling fees or other fees associated with discounted cases. A complete list of updates on your company’s driver’s cases will be provided on a bi-weekly basis. The legal contact will be available to answer questions and provide guidance throughout the entire process.
How do I report a new ticket?
As a member at TVC Pro-Driver, an email address will be provided for your legal contact. Once a driver receives a new ticket, a copy of the ticket will need to be sent to your legal contact’s email address. Once the legal contact receives the ticket, a case will be opened, and you will receive confirmation of the opened case and a request to fill out any required paperwork.
The required paperwork will vary. Here are some common things your legal contact may ask for:
- Insurance Verification
- Power of Attorney (allows the attorney to enter plea negotiations on your drivers’ behalf)
- Statement of Fact (a statement from the driver explaining what happened during the traffic stop)
Why are some cases 100% covered while others are only discounted?
You and your drivers are always covered; however, some cases fall into different coverage categories. Generally, moving violations are covered 100% by TVC Pro-Driver, meaning we will pay the attorney fee.
Examples of covered violations include:
- Speeding tickets
- Failure to obey traffic control devices
- Improper lane change
- Off-track route
More severe matters fall under the discounted cases coverage, meaning we will refer you to one of our attorneys and provide a discounted quote of 25% off.
Examples of more serious violations include:
- Hit and run
- Driving while placed out of service
- Driving without a driver’s license
Do you handle matters concerning CSA?
Yes. Any time we manage a ticket associated with an examination report, and the result is amended or dismissed, we will handle a CSA challenge with DataQ at no cost. If there was no ticket but an examination report was received, our CSA department will still issue a CSA challenge with DataQ with supporting documentation.
Example: If a driver is issued an unassigned driving time violation, we can issue a CSA challenge with DataQ with the help of supporting documentation. The required documents would need to prove the accused driver was not driving on the date of the inspection.